Terms of use

1. About these terms

These terms cover embracenorth.com, the Embrace North app, and memberships and sessions at our locations. "We" and "us" mean Embrace North, LLC. "You" means anyone who uses our site, app or locations.

By using any of them, you agree to these terms and our privacy policy.

2. Who can join

You must be 18 or older to create an account, buy anything, or visit a location.

Before your first visit, you must sign our waiver and release of liability. You sign it at the front desk or in the app.

3. Your account

Give us accurate details and keep your login private. You're responsible for what happens on your account.

Your membership is for you only. Don't share it or let someone else use your bookings.

4. Memberships and payments

• You are billed on the day you sign up, then on that same day every month.
• Prices do not include sales tax.
• Memberships renew every month until you cancel in the app.
• Memberships do not include guest passes. You can buy guest passes in the app and add them to your account.
• You can cancel anytime in the app. Cancelling stops future charges. We don't give refunds for time already billed.

We may change our prices. If your membership price or any of our pricing changes, we'll email you before it takes effect.

5. Freezing your membership

• You can freeze for a minimum of 1 month at a time, for up to 3 months in a calendar year.
• If you don't pick a length, we set it to 3 months.
• To cancel your membership, use the app.
• We handle requests by hand, so allow up to 48 hours.

6. Booking and cancelling sessions

• Every session is 1 hour.
• You can book up to 7 days ahead.
• Cancel anytime in the app.
• Cancelling within 3 hours of your start time is a late cancel, with a $4 assessment.
• A no show is an $8 assessment or loss of the session credit.

7. House rules

• Follow posted rules and staff instructions.
• Clothing is required at all times.
• No outdoor shoes in the space.
• Don't come in after drinking alcohol or using anything that affects your judgment.
• Treat other members and staff with respect.

We may cancel a membership or ask someone to leave if they break these rules or put anyone at risk.

8. Gift cards and guest passes

Gift cards and guest passes are sold in the app. They expire, and the expiration depends on what you buy. You'll see the exact terms at checkout before you pay. They can't be exchanged for cash, except where the law requires.

9. Health and safety

Sauna and cold plunge put real stress on your body, and you use them at your own risk. Nothing on our site or app is medical advice. Talk to your doctor before you visit if you have any medical concern.

10. Our content

Our name, logo, photos and text belong to Embrace North. Don't copy or use them without our written permission.

11. Other websites and services

Booking, checkout and the app run on Mariana Tek. Payments go through Stripe. Their own terms also apply when you use them. We're not responsible for other websites we link to.

12. No guarantees

We work to keep our site, app and locations running well. We can't promise they'll always be available or free of errors. We may close a location, change hours, or limit capacity when needed.

13. Limits on our liability

As far as the law allows, we aren't responsible for indirect or unexpected losses from using our site or app. For injuries at our locations, the waiver you signed applies.

14. Which law applies

Minnesota law governs these terms. If you have a problem, please contact us first so we can try to fix it.

15. Changes to these terms

We may update these terms. We'll change the date at the top, and tell members by email about important changes.

16. Contact us

Questions? Email info@embracenorth.com, or write to Embrace North, LLC, 811 9th St SE, Unit 3C, Minneapolis, MN 55414.